Frequently Asked Questions
PRODUCTS
Q - WHAT IS PROJECT LIFE?
A - Project Life is a solution-based approach to documenting that was created to simplify the process of bringing photos + written memories together! It requires no glue, no scissors, no tools, no previous experience. Complete more pages in less time. For more details, please visit here.
Q - WHAT DO I NEED TO GET STARTED?
A - Download the FREE Project Life App. That’s all you need! Order prints + photo books directly through the app. If you’re printing individual pages, you’ll need page protectors + an album, which can be found in our shop. If you prefer the physical version of Project Life (to be used with physically printed 4x6 photos), you need a Core Kit, an Album, and Big Pack of Photo Pocket Pages. All of these items can be purchased in our shop, and if you buy a full bundle of products, you save 20%! Pair these with your photos and journaling to create a complete album.
Q - ARE YOUR PRODUCTS ACID-FREE AND ARCHIVAL?
A - Yes, all items that your photos will be touching are archival and acid-free.
Q - DO I HAVE TO TAKE A PHOTO A DAY TO USE PROJECT LIFE?
A - Absolutely not! You can use Project Life however it fits you and your life best. The “photo-a-day” concept was how Becky Higgins originally used and shared about Project Life but the system is designed to bring photos + journaling together in ANY way … however that works best for you!
Q - WHERE CAN I ORDER PROJECT LIFE PRODUCTS?
A - You can find the widest assortment of our products right here in our shop.
Q - CAN I PURCHASE PL AT RETAIL LOCATIONS?
A - Not likely. The physical version of Project Life used to be carried in most craft + hobby stores years ago but not so much any more. The Project Life App is far more accessible and popular among customers worldwide.
Q - HOW OFTEN DO YOU COME OUT WITH NEW DESIGNS?
A - We have hundreds of collections to choose from so we don’t need to release new designs as frequently as we did in years past. We anticipate releasing a handful of new collections in 2021.
Q - WHO DESIGNS PL COLLECTIONS?
A - We hand select and work with a variety of designers to bring you a myriad of design styles.
Q - HOW MANY CARDS ARE INCLUDED IN A CORE KIT?
A - Each of our Core Kits comes with 616 cards – enough to fill a 12×12 album. Our products have evolved over time and continue to do so, so the number of each type of card varies from kit to kit. We recommend you read the complete product description in our shop for the most accurate counts that are included in the product you are considering.
Q - DO YOU EVER DONATE PL FOR AN EVENT OR FUNDRAISER? HOW DO I REQUEST THIS?
A - To inquire about a donation for your event, please email customerservice@beckyhiggins.com.
Q - WHERE CAN I OFFER A SUGGESTION OR GIVE YOU FEEDBACK ON PRODUCTS?
A - We welcome feedback from our customers. You can send that to customerservice@beckyhiggins.com.
Q - HOW DO I CONTACT YOU?
A - The quickest way to get a hold of us is by emailing customerservice@beckyhiggins.com.
INSPIRATION
Q - WHERE CAN I FIND PL INSPIRATION?
A - Becky is regularly sharing inspiration about documenting on @BeckyHigginsLLC. She also runs @MyModernStory, which is 100% dedicated to documenting 100% of the time. Be sure to sign up for our FREE mini course called “My Modern Story” at classroom.beckyhiggins.com.
Q - I WOULD LIKE TO BE FEATURED SOMETIME. HOW CAN I DO THAT?
A - We would love to share you and one of your pages sometime! Email mymodernstory@beckyhiggins.com and let us know you’re interested. We’ll share a couple prompt options and you’ll go from there!
Q - CAN I POST ABOUT PL ON MY BLOG OR SOCIAL MEDIA ACCOUNTS?
A - Please do! We love when people share what they’re doing with Project Life!
Q - DO YOU HAVE A NEWSLETTER?
A - We do! If you are interested in receiving our emails, you can subscribe here.
SHOP & ORDERS
Q - HOW SOON WILL MY ORDER SHIP?
A - In most cases, orders are shipping within 2 business days. We ship US Continental Orders using Fed Ex Smart Post, so most orders arrive in 7 to 10 business days. Once your order ships, you will receive an email confirmation with your tracking information.
Q - WHAT ARE YOUR SHIPPING RATES?
A - For the Contiguous US, we are pleased to offer free shipping for all orders over $35. Additional flat shipping rates are as follows:
$9 for orders under $35 in the US
$19 for Hawaii, Alaska, Guam, Puerto Rico, American Somoa, Virgin Islands
Q - DO YOU SHIP INTERNATIONALLY?
A - No, so sorry. We have tried it in the past. Not our strength.
Q - CAN I PAY FOR MY ORDER USING PAYPAL?
A - Absolutely! We’re proud to offer PayPal as one of our payment options. Please note that orders will be shipped to the address that is affiliated with your PayPal account so please make sure to confirm your address when checking out.
Q - DO YOU SELL PROJECT LIFE AS A BUNDLED KIT OR DO I HAVE TO PURCHASE EVERYTHING INDIVIDUALLY?
A - We have a “build your bundle” option in our shop that allows you to choose the Core Kit, 12×12 Album, and Big Pack of Photo Pocket Pages that suit you best and you’ll enjoy a 20% discount when you purchase all 3 products at the same time! Please note that sale items are not eligible for the 20% bundled discount.
Q - DO YOU EVER OFFER DISCOUNTS OR HAVE SALES?
A - Rarely. Please note that sale items are not eligible for the 20% bundled discount.
Q - I PURCHASED PROJECT LIFE FROM YOUR ONLINE STORE AND I HAVE MISSING/DAMAGED ITEMS. WHO SHOULD I CONTACT?
A - We are sorry to hear that! Please contact customerservice@beckyhiggins.com and we will be happy to help you!
Q - I PURCHASED PROJECT LIFE FROM ANOTHER RETAILER AND I HAVE MISSING/DAMAGED ITEMS. WHO SHOULD I CONTACT?
A - Please first try to exchange/return it to the store where it was purchased. If for some reason that doesn’t resolve the issue, please email customerservice@beckyhiggins.com and we will do our best to help.
Q - MAY I ADD SOMETHING TO MY ONLINE ORDER ONCE IT IS PLACED?
A - Unfortunately, once an order is placed it cannot be added to.
Q - I ORDERED SOMETHING THAT I WOULD LIKE TO RETURN. HOW DO I DO THAT?
A - We would be happy to help you with that! Please email us at customerservice@beckyhiggins.com for instructions.
Q - DO YOU OFFER ANY SHIPPING DISCOUNTS?
A - Absolutely! We offer free shipping on orders over $35 (continental US only).
PROJECT LIFE APP
Q - CAN I CANCEL AN ORDER I HAVE ALREADY SUBMITTED?
A - No, we’re unable to cancel an order once it’s already in process. Please contact support if you have a pressing need. Tap on the “?” on the home screen of the app and submit your question there.
Q - CAN I MAKE CHANGES TO AN ORDER I HAVE ALREADY SUBMITTED?
A - No, we’re unable to make changes once the order is in process. Please contact support if you have a pressing need. Tap on the “?” on the home screen of the app and submit your question there. If you have any issues with that email projectlifeapp@beckyhiggins.com directly.
Q - CAN I SHARE MY PAGES I CREATE ON MULTIPLE DEVICES? I WANT TO START ON MY PHONE AND FINISH ON MY TABLET.
A - Yes! By saving your layout as an editable export to Dropbox, you can import your layout to a new device and continue making edits. Also this can happen automatically if you subscribe to our backup service. For more information email app customer service. Tap on the “?” on the home screen of the app and submit your question there.
Q - CAN WE USE DIGITAL PROJECT LIFE KITS THAT WE HAVE ALREADY PURCHASED WITH THE APP?
A - Yes, if you log in with the same Apple ID or Google Play Account from
2 different devices you should be able to access all of your purchases. The two stores do not talk to each other. You can also save your cards from the kits into Dropbox and then access them from the app that way.
Q - DO I HAVE TO BUY THE APP AND KITS AGAIN FOR MY OTHER DEVICES?
A - No. As long as you are using the same Apple ID or Google Play Account, you can sync in-app purchases by clicking on “Restore Previous Purchase” located just below any kit. Apple and Android device purchases go through different stores and they are NOT interchangeable.
Q - DO I NEED TO BE CONNECTED TO THE INTERNET TO USE THE APP?
A - No, you can build your page and create layouts and collages without an internet connection. Keep in mind that your photos need to be fully downloaded first and you won’t be able to purchase kits without a data or wifi connection.
Q - DO YOU SHIP INTERNATIONALLY?
A - We do ship the individual pages (prints) internationally. Please note that we are NOT able to ship photo books internationally.
Shipping costs vary by region.
Becky Higgins LLC cannot be responsible for any international custom and duty fees, taxes, or brokerage fees assessed by the carrier. These fees are in addition to, and not included in, the cost of shipping. We are obligated to declare all items as merchandise, and will not mark items as “gifts.” We cannot be liable for any delays due to packages held at customs.
Q - HOW DO I SAVE MY LAYOUT IN THE HIGHEST RESOLUTION?
A - After you complete a page, choose “Export” rather than “Share”.
Q - HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
A - You can expect 7 business days, although delivery times may vary by location and the pandemic still affects shipping times.
Q - I AM GETTING A NEW PHONE. HOW DO I MAKE SURE THAT I SAVE MY WORK IN PROGRESS AND COMPLETED LAYOUTS?
A - Step 1: Make sure you have backed up your phone. iDevices should back up to iCloud or iTunes. Step 2: When you activate your new phone, restore from that backup, and restore purchases on your new phone. Alternately, you may choose to save all of your layouts as editable exports to Dropbox. On your new device you’ll be able to pull these layouts back into the app and continue editing them.
Q - IS MY PROJECT LIFE ACCOUNT CONNECTED TO MY USER ACCOUNT AT BECKYHIGGINS.COM?
A - No, they are not connected. You’ll need to create a separate account in the Project Life App to order prints. The username needs to be a valid email address, and the password must be at least 4 characters long.
Q - WHAT ARE THE PRICES FOR PHOTO BOOKS THROUGH THE PROJECT LIFE APP?
A - We are thrilled to offer gorgeous photo books directly through the Project Life App to make the process as simple as can be! We offer options to suit both style + budget, form + function. You can see more details -- including pricing -- in the app when you go to ORDER a photo book. All photo books ship for a flat $5 (included in pricing – U.S. addresses only) and additional copies of the same book can be shipped for an additional $3/each.
Q - WHAT ARE THE PRICES FOR PRINTS THROUGH THE PROJECT LIFE APP?
A - We offer 8×8, 10×10 and 12×12 prints directly through the Project Life App which makes ordering them a breeze!! They are printed on Kodak Lustre Endura Pro paper and will be shipped directly to your door for a flat $5 fee (to U.S. addresses – international and expedited shipping charges will be higher). The pricing for the prints is:
8×8: $0.99
10×10: $1.49
12×12: $1.99
Q - WHAT SHOULD I DO IF I HAVE FORGOTTEN MY ACCOUNT PASSWORD?
A - The login screen has a “Forgot Password?” button that allows you to reset your password. Tap that button and follow the instructions to reset your password.
Q - IS THE APP AVAILABLE FOR ANDROID?
A - It sure is! And it’s FREE! Search “Project Life” in the Google Play Store and download it today!
Q - WHY DO I NEED TO CREATE AN ACCOUNT TO ORDER PRINTS?
A - The user account helps us keep track of the orders that belong to you. We can keep track of your order(s) across multiple devices and you don’t lose that info if your device is damaged, if the app gets deleted, etc.
Q - I HAVE PROBLEMS OR QUESTIONS ABOUT THE APP. WHAT IS THE BEST WAY TO GET HELP?
A - We are happy to help! The fastest way to receive an answer to your question is to tap on the “?” on the home screen of the app. If you have any issues with that email projectlifeapp@beckyhiggins.com directly.
PARTNERS
Q - CAN I CARRY PROJECT LIFE IN MY STORE?
A - For information on carrying our product in your retail store, please contact an American Crafts’ sales representative at 800-879-5185, acsales@americancrafts.com.