Bechy Higgins

Cultivate a goal life and record it.

BHWebsite_header_FAQ

Frequently Asked

Q - Where can I find PL inspiration?

A -

Head to our blog and search “Project Life”. You will find tons of ideas and inspiration! We also have a fantastic creative team that shares inspiration on our blog every month. Another great source is online at Big Picture Classes. There is a Project Life Community hosted by them and it is free to join!

Q - I would like to share my PL layout. Where can I do that?

A -

We would love to see how you have used Project Life! Please email us at submissions@beckyhiggins.com.

Q - Can I post about PL on my blog or social media accounts?

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Absolutely … we love when people share what they’re doing with Project Life!

Q - Do you have a newsletter?

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We do! If you are interested in receiving our weekly emails, you can subscribe here.

Q - Where can I learn about your Creative Team?

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We feature our Creative Team on our blog often! Please visit the blog and search Creative Team. You can learn about the individual members of our team here.

Q - Will you be looking for new members for your Creative Team?

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We select a new creative team each year and hold an annual call for new team members. Keep an eye on our blog and social media to learn when that will be … typically in the fall.

Q - I would love to sell Project Life to my friends! Is there a way to do that?

A -

If you are interested in selling our products through a home party opportunity, visit Stampin’ Up! to learn about becoming an independent demonstrator of our Project Life by Stampin’ Up! products.

Q - I am interested in the monthly Studio Calico Project Life Kit. How do I order one or subscribe?

A -

Our partnership with Studio Calico brings a monthly dose of inspiration right to your door! To learn more about how to order or subscribe, click here.

Q - Can I carry Project Life in my store?

A -

For information on carrying our product in your retail store, please contact an American Crafts’ sales representative at 800-879-5185, acsales@americancrafts.com.

Q - What is Project Life?

A -

Project Life is a solution-based approach to scrapbooking that was created to simplify the process in order to allow you more time to enjoy life! It requires no glue, no scissors, no tools, and no skills of any kind. The design of our products takes the guess work out of layout design so that you can focus on recording your everyday moments through your photos and journaling. The simple design is stylish and makes it possible for you to complete more pages in less time. For more details, please visit here.

Q - What do I need to get started?

A -

All it takes to get started is a Core Kit, an Album, and Big Pack of Photo Pocket Pages. All of these items can be purchased in our shop, and if you buy a full bundle of products, you save 20%! Pair these with your photos and journaling to create a complete album.

Once you have your three products, here is a great blog post that will walk you through the steps to set up your album!

Q - Are your products acid-free and archival?

A -

Yes, all items that your photos will be touching are archival and acid-free.

Q - Do I have to take a photo a day to use Project Life?

A -

Absolutely not! You can use Project Life however it fits you and your life best. Whether you’re taking a picture a day or scrapbooking boxes of photos from the past, Project Life is perfect for whatever project you are working on.

Q - Where can I order Project Life products?

A -

You can find the widest assortment of our products right here in our shop. You can also find a selection of our products on Amazon.com.

Q - Can I purchase PL at any retail locations?

A -

You can find Project Life at most Michaels, Jo-Ann and Hobby Lobby stores in the U.S. You can also find our products at many smaller retail locations. Click here for a list of stores in your area.

Each retail store chooses which products that they would like to carry in their stores. If you would like to see more Project Life items be sure to mention that to your store manager.

Q - How often do you come out with new designs?

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We are always busy with product development and offer new designs throughout the year.

Q - Who designs PL collections?

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We hand select and work with a variety of designers to bring you a myriad of design styles. You can learn more about the people who have designed our products here. We also work closely with our friends at American Crafts and their design department who create many of our products in-house.

Q - How many cards are included in a core kit?

A -

Each of our Core Kits comes with 616 cards – enough to fill a 12×12 album. Our products have evolved over time and continue to do so, so the number of each type of card varies from kit to kit. We recommend you read the complete product description in our shop for the most accurate counts that are included in the product you are considering.

Q - Do you ever donate PL for an event or fundraiser? How do I request this?

A -

As you can imagine, we do receive quite a few requests for donations. We do love to help whenever we can, but it is on a request by request basis. To inquire about a donation for your event, please email customerservice@beckyhiggins.com.

Q - Where can I offer a suggestion or give you feedback on products?

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We welcome feedback from our customers. You can send that to customerservice@beckyhiggins.com.

Q - How do I contact you?

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The quickest way to get a hold of us is by emailing customerservice@beckyhiggins.com. We also have a Contact Page where you can find information on more specific individuals that you may need to contact directly.

Q - Can I cancel an order I have already submitted?

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No, we’re unable to cancel an order once it’s already in process. Please contact support if you have a pressing need.

Q - Can I make changes to an order I have already submitted?

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No, we’re unable to make changes once the order is in process. Please contact support if you have a pressing need.

Q - Can I share my pages I create on multiple devices? I want to start on my phone and finish on my tablet.

A -

Not yet. This is an update that we will be adding to the app in the future.

Q - Can we use Digital Project Life kits that we have already purchased with the app?

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You can save your cards from the kits into Dropbox and then access them from the app that way.

Q - Do I have to buy the app and kits again for my other devices?

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No. As long as you are using the same Apple ID, you can sync in-app purchases by clicking on “Restore Previous Purchase” located just below any kit.

Q - Do I need to be on wifi to use the app?

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No, you can build your page and create layouts and collages, you just will not be able to purchase kits.

Q - Do you ship internationally?

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No. For now we only ship within the United States.

Q - How do I save my layout in the highest resolution?

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After you complete a page, choose “Export” rather than “Share”.

Q - How long will it take for my order to arrive?

A -

You should expect 3-5 days, though delivery times may vary by location.

Q - I am getting a new phone. How do I make sure that I save my work in progress and completed layouts?

A -

Step 1: Make sure you have backed up your phone to iCloud or iTunes.

Step 2: When you activate, go in and restore purchases on your new phone and restore from that backup.

Q - Is my Project Life account connected to my user account at BeckyHiggins.com?

A -

No, they are not connected. You’ll need to create a separate account in the Project Life app to order prints.

Q - What should I do if I have forgotten my account password?

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The login screen has a “Forgot Password?” button that allows you to reset your password. Tap that button and follow the instructions to reset your password.

Q - When will the app be available for Android?

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We cannot give a specific date, but we are working on the app for Android.

Q - Why do I need to create an account to order prints?

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The user account helps us keep track of the orders that belong to you. We can keep track of your order(s) across multiple devices and you don’t lose that info if your device is damaged, if the app gets deleted, etc.

Q - I have problems or questions about the app. What is the best way to get help?

A -

We are happy to help! The fastest way to receive an answer to your question is to contact projectlifeapp@beckyhiggins.com

Q - How soon after I place my order will it ship?

A -

Orders are shipped within 1-2 business days and usually arrive within 5-10 business days after leaving the fulfillment center if shipped within the Continental US. International orders will take longer, but we cannot estimate the actual shipping time since there are so many variables and it is a very big planet! Actual shipping times will vary based on location, but you will receive a tracking number via email once your order ships so you can know more accurately when it will arrive.

Q - What are your shipping rates?

A -

We are happy to say that we can ship anywhere in the world! For the Continental US, we are pleased to offer free shipping for all orders over $35. Additional flat shipping rates are as follows:

$9 for orders under $35 in the US
$19 for Hawaii, Alaska, Guam, Puerto Rico, American Somoa, Virgin Islands
$30 for Canada
$40 for Mexico
$75 Everywhere else

Q - Do you ship internationally?

A -

Yes, the rates are as follows:

$30 for Canada
$40 for Mexico
$75 Everywhere else

Becky Higgins LLC cannot be responsible for any international custom and duty fees, taxes, or brokerage fees assessed by the carrier. These fees are in addition to, and not included in, the cost of shipping. We are obligated to declare all items as merchandise, and will not mark items as “gift”. We cannot be liable for any delays due to packages held at customs.

Q - I need an order quickly! Can I expedite my order?

A -

Yes! Please contact customerservice@beckyhiggins.com before you order and we can help you with that.

Q - Can I pay for my order using PayPal?

A -

Absolutely! We’re proud to offer PayPal as one of our payment options. Please note that orders will be shipped to the address that is affiliated with your PayPal account so please make sure to confirm your address when checking out.

Q - Do you sell Project Life as a bundled kit or do I have to purchase everything individually?

A -

We have a “build your bundle” option in our shop that allows you to choose the Core Kit, Album, and Big Pack of Photo Pocket Pages that suit you best and you’ll enjoy a 20% discount when you purchase all 3 products at the same time! Please note that sale items are not eligible for the 20% bundled discount.

Q - Do you ever offer discounts or have sales?

A -

We do, on occasion, have a discount offer or a sale. The best way to hear about these specials is to follow us on one of our social media channels: Facebook | Twitter | Instagram   Please note that sale items are not eligible for the 20% bundled discount.

Q - I purchased Project Life from your online store and I have missing/damaged items. Who should I contact?

A -

We are sorry to hear that! Please contact customerservice@beckyhiggins.com and we will take care of that right away for you!

Q - I purchased Project Life from another retailer and I have missing/damaged items. Who should I contact?

A -

Please first try to exchange/return it to the store where it was purchased. If for some reason that doesn’t resolve the issue, please email customerservice@beckyhiggins.com and we will do our best to help.

Q - May I add something to my online order once it is placed?

A -

Unfortunately, once an order is placed it cannot be added to.

Q - I ordered something that I would like to return. How do I do that?

A -

We would be happy to help you with that! Please email us at customerservice@beckyhiggins.com for instructions.

Q - Do you offer any shipping discounts?

A -

Absolutely! We offer free shipping on orders over $35 (continental US only).