shopping cart FAQ
Have you heard? Our shopping cart is now LIVE! We’ve been working on this for quite a while and we’re pleased that it is up & running and people are already happily receiving their orders. The other day I invited you to ask questions since this is brand new for all of us. We wanted to address those questions here and provide as much information and insight as possible.
Q: Why does it say “Beta” at the top of the shopping cart?
A: While our shopping cart is fully functional and orders are being placed and received by customers, it’s still in the “building” stage. We are in the process of making our shopping cart more robust and visually awesome, and we will be adding beautiful and detailed photos of every product we offer. Once we’ve reached that point, we’ll consider our shop “complete” – yet always evolving – and then it’s no longer in “beta” mode.
Q: If I have a question about my order, how do I contact you?
A: We are always happy & eager to help. Email firstname.lastname@example.org and we’ll take care of you as quickly as possible.
Q: Why don’t you carry the entire line of Project Life® products?
A: It’s worth noting that there are actually a lot of products available in our shop – 230 items in fact. And this includes 24 different Project Life editions! (Sometimes I can hardly believe we ever got to this point. We started this business thinking we’d offer 2 editions a year and keep it really simple – ha!). But to the question – this does not include every single Project Life item produced. Ultimately, we would love to carry all of our products, but it takes time to build our inventory in its entirety within the shop. Being a brand-new online shop, it’s best to carry a healthy selection to start and then build on that.
Q: Why can’t I get Michaels, Hobby Lobby, or Jo-Ann exclusive products on your site?
A: Whenever we produce an exclusive product for a large retailer, there is a period of time where it is unavailable to other retailers – including us. Thus the exclusivity. That timing differs from product to product and retailer to retailer. We may carry some of these exclusive products at a later time.
Q: Will you be selling your faux leather albums?
A: We will but not immediately. There were manufacturing issues with some (not all) of our faux leather albums so we are working hard to get the quality of our faux leather albums up to the standard we expect. Once we resolve these issues, we will begin offering them here in our shop (as well as to other retailers). In the meantime, our 12×12 Cloth Albums are excellent (I am using them myself and will share pictures soon) and those are in our shop – as well as on Amazon. Please note that we carry the Mini Albums and the 6×8 Faux Leather Albums in our shopping cart and these are all spectacular. The issues we experienced were just with the faux leather in the 12×12 size.
Q: What is your return policy?
A: If you happen to receive a product that is damaged or defective in some way, please email email@example.com and let us know. We’ll have you return the item and we will cover the shipping cost. If you receive a product and simply change your mind and want to return it, we’re happy to take that back, but you will be responsible for the shipping.
Q: Do you have coupons for your site?
A: We may offer coupons or sales from time to time, but we do not have a weekly or monthly coupon program in place. If you follow my social media or keep up with my blog, you will know whenever we have any kind of promotion.
Q: I noticed that your shop has some old editions like Cherry, Amber, Turquoise, Cobalt, etc. that were said to have been retired months ago. Is this a mistake or did they “come out of retirement” so to speak?
A: Yes – we have those, and we’re so excited! No, we didn’t have any more of those “retired” editions produced, but we were able to get a hold of some of these from a distributor who had excess inventory. We’re so thrilled to have a handful to sell again.
Q: Will you be shipping outside of the U.S.?
A: Not for now. Please keep in mind that this is a brand-new shopping cart and we want to be sure everything runs as it should with our domestic orders before testing the waters with international shipping. Logistics for shipping internationally are very different than shipping in the U.S., so I’m sure you can appreciate that we don’t want to rush into that just yet. We also want to ensure we can offer reasonable shipping rates to international customers before we add that option. However, as most international customers well know, shipping costs are usually very expensive and if the cost of shipping exceeds the product cost, it simply doesn’t make sense. We’re not saying “no never,” but we are certainly looking into this. We would absolutely love to serve customers all over the world but just wish it were more cost effective.
Q: How long is shipping supposed to take?
A: Most orders will ship within 24-48 hours and should arrive within 5-10 business days after leaving the fulfillment center. Actual shipping times will vary based on location, but you will receive a tracking number via email once your order ships so you can know more accurately when it will arrive.
Q: The shipping rates seem inconsistent. Sometimes it’s totally reasonable. Sometimes it seems high. What’s up?
A: Our shipping rates are based on the UPS calculator which takes into account many variables including location, weight, measurements, etc. Because it is a standard calculator, we do not control the rates that are generated. If you find that something seems “off” with the shipping rate on your order, let us know and we’ll look into it (firstname.lastname@example.org).
Q: Do you offer any shipping discounts?
A: Absolutely. Any orders over $35 = FREE shipping!
Q: I live in Hawaii. Why does the “over $35 free shipping” not apply for me?
A: The shipping costs are much higher to ship outside the continental U.S. – so, unfortunately, it’s pricey for customers in Hawaii, Alaska, and Puerto Rico. If you live in these areas, you may want to consider Amazon because they offer free or at least better shipping rates (because of their huge volume).
Q: Can you add Paypal as a payment option? I don’t feel secure entering my credit card information online.
A: We are looking into adding this payment option.
Q: If I have some feedback or a suggestion for your shopping cart, where can I share that?
A: We value your opinion! Always have. Always will. You are welcome to share your feedback with us by emailing email@example.com.